Healthcare Consumers Demand Convenience

Consumers are showing an increased demand for patient-centric portals with simplified transparency. More specifically, healthcare payers are seeking a convenient way to receive and review electronic health records (EHR) within the current market. With these recent developments, 68% of physicians believe they are prepared to provide quality in the midst of a changing industry, as stated by Healthcare Finance. This innovative revolution has consumers interested in technologies that will aid in managing their health.


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Product talk: Lighthouse

A modernized platform that allows carriers to submit tickets for updates, production processes, operations, and project changes has finally been built. We are excited to introduce Lighthouse, Softheon’s support product that allows our carriers to connect with us around the clock to resolve issues as quickly as possible. 

Here’s how Lighthouse works: 


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Debating A.I.’s Role in Health Care

No longer a hypothetical tool, artificial intelligence (A.I.) has planted its feet in health care globally. It is already being used by Google in some of India’s hospitals to fight diabetic blindness, and the Food and Drug Administration (FDA) approved the first machine learning (ML) algorithm to measure how much blood flows through the heart in 2018.  


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The Rise of Digital Health Technology

In the hype of technological advancements, healthcare innovation presents exciting opportunities to enhance quality of life. As individuals age, an intensely personal experience, people can get lost in the rapid transformation. It is vital to put consumers at the center of the member experience, provide a “one stop shop” for all, integrate member validation and enrollment, and drive innovation through iterative development.  


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Product talk: Switchboard

An innovative configuration management platform has arrived. We’re excited to introduce Switchboard, Softheon’s straightforward system to make updates in real-time to front-end, back-end, and user interface (UI) design. Our comprehensible platform was built for product owners, managers, and developers to implement simple, everyday tasks to more complex projects for those with more configuration knowledge.


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Artificial Intelligence and Machine Learning Made Simpler

From rumors of radiologists being replaced to Twitter bots going rogue, artificial intelligence (AI) and machine learning (ML) have become buzzwords we’ve all heard about. There has been much discussion on the breakthroughs both could bring to how fields traditionally function, like patient diagnosis in health care. Many have also warned of their potential and history of bias and abuse. Given the gravity surrounding AI and ML, and with much help from an excellent Ars Technica piece by Haomiao Huang, we’ve created a guide geared towards non-technical individuals to help them learn more about the basics of these technologies.


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The Rise of Healthcare Payment Innovation

As healthcare undergoes a rapid digital transformation, we can expect to see the modernization of outdated payment models. The consumer demand for payment convenience has become a top priority for insurers, carriers, and all businesses in the healthcare industry. While selecting health insurance based on health status is important, consumers are also shopping for a plan that fits their digital lifestyle.  

Here’s how Softheon is paving the way in payment innovation: 


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How America is Leveraging Social Determinants of Health

Although Social Determinants of Health (SDoH) has become a buzzword in recent policy conversations, it is still a powerful tool to analyze the social, economic, and environmental factors that influence consumer activity and overall health. If used properly, SDoH have the potential to improve health outcomes and reduce health care utilization and spending.


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