Use an Integrated Platform and Detailed Reporting to Improve Member Retention
Over 80 Health Organizations Work with Us to Keep Their Members Enrolled
Softheon’s enrollment and administration tools can help you build lasting relationships with your members and prevent consumer-facing issues before they happen.
Member Satisfaction is Everything
Retain Your Members with Softheon’s Tools
Our vertically-integrated platform offers everything you need to not only distribute Qualified Health Plans (QHPs) through the individual Marketplace but also to gain and keep members.
ACA platforms using Softheon’s solutions have seen a consistent increase in member retention.
Reduce member abrasion through a seamless, end-to-end consumer journey that addresses many pain points experienced by consumers.
Hover below to see Softheon's solutions to member pain points.
Lack of a cohesive
member journey
member journey
Offer an end-to-end enrollment experience to consumers in need of subsidized insurance by capturing 100% of all enrollment scenarios without redirecting to healthcare.gov through our Phase 3 EDE solution.
Too much or too little communication with delays caused by internal systems that do not “speak” to one another easily
Eliminate the need to maintain multiple systems with our one-stop-shop, using rules-based communication to reach the right members at the right time with the right message, without time delays caused by poor system-to-system communication.
Reactive customer service where problems grow systemic before they are noticed.
Determine member pain point trends and leverage near-real-time data to create solutions proactively before they become too big.
Issues making payments or receiving incorrect charges caused by system delays or human error
Our system updates members' accounts quickly and accurately, reducing the chances of an incorrect delinquency payment being sent.
Stagnant member experiences due to limited reporting and analytics to identify opportunities for improvement based on member behavior
Analyze member data in near-real-time, including transaction trends, member demographics, geography, financial information, and cost comparisons through our reporting platform.
Missed payments between members enrolling and making their first payment.
New members can make their first payment immediately after enrolling and sign-up for auto-pay. Health plans are informed of member delinquencies through near-real-time reports, and delinquency notices are automatically sent to members.