Thought leadership

Consumer Premium Bill Presentment Bill Payment Index (CPBP2)

May 4, 2018


Softheon’s Consumer Premium Bill Presentment, Bill Payment Index (CPBP2) report includes data from more than 60 commercial health and dental plans across 29 states, and measures bill presentment and transaction types including, but not limited to, print and mail fulfillment, electronic delivery, online (card and ACH), IVR (Card and ACH), Walk-in, and lockbox payments. The analysis represents over 3.2 million covered lives, or nearly 37% of the commercially insured U.S. population, under the Affordable Care Act, and more than $4 billion-member premium transactions in 2017.


Enhanced Direct Enrollment: the evolution of the consumer experience

April 18, 2018


In our new whitepaper written by Jane Good, Founder, JGood Advisors, we will be discussing Enhanced Direct Enrollment (EDE). EDE is a unified enrollment experience that contains an updated, easy-to-use, portal for Marketplace members. EDE will eliminate the current "double redirect" to HealthCare.gov, using a series of CMS-based APIs to process eligibility and changes behind the scenes. This new portal will allow issuers and agent/brokers to establish and maintain relationships with members from initial enrollment, through mid-year changes, and into renewal. The goal of EDE is to provide consumers and health insurance brokers with alternatives to shop for and enroll in coverage, providing the data and tools needed to effectuate and maintain policies.


A formula for success: the future of technology maturity improvement

February 1, 2018


This whitepaper provides an in-depth analysis of why the United States’ Centers of Medicare & Medicaid Services (CMS) Medicaid programs are undergoing major technological shifts. With the implementation of Medicaid Information Technology Architecture (MITA), states are struggling to move forward with integrations and configurations with technology. More specifically, this paper will discuss, the background of MMIS programs, MITA culture, integration and modularity, and lessons learned.


Small group enrollment & billing: solutions & challenges

February 1, 2018


Today’s administration of the small group market is burdened with cumbersome, manual processes and outdated technology. Paper-based enrollments and renewals slow down the process and leaves too much room for errors that further delays the sales cycle. Manual processes can be replaced with cloud-based digital solutions that integrate with a carrier’s current IT infrastructure. This datasheet demonstrates some ways Softheon can help address common challenges.


Connecting the Medicaid & ACA world

January 16, 2018


In today's digital era, government agencies are not just buying software, they are investing in higher levels of technology maturity for the enterprise. Softheon's MITA-aligned, HIPAA compliant financial management service is the missing piece for state agencies looking to achieve this high level of technological maturity. This datasheet highlights the components of our Medicaid Administrative Cloud (MAC) platform.


2018 Industry predictions

January 16, 2018


In 2017, we saw new technologies like Blockchain, Artificial Intelligence (AI), Machine Learning (ML) and the Internet-of-Things (IoT) make big advances across multiple industries. However, to date, we have yet to see them have a dramatic impact in healthcare. Will 2018 bring more of these innovative technologies to healthcare? Have a look at where we see these exciting new technologies going. Read the full predictions on Blockchain, Machine Learning, Artificial Intelligence, and Internet-of-Things (IoT).


Archive

A better digital member experience: are healthcare payers ready?


November 21, 2017


Healthcare payers continue to strive to improve consumer satisfaction, but the level of improvement is still lagging. This is especially true in the era of the Affordable Care Act, where consumer demand for more retail-like experiences has become prominent. Consumers what a digital experience that replicates other industries and provides omnichannel approaches..

Top factors to successfully manage broker commissions


November 7, 2017


As we enter the fifth annual open enrollment period (OEP), our industry has witnessed a rising number of brokers whom have elected to avoid working with the ACA Marketplace. Of the nearly 36,000 brokers that have made this difficult decision, the majority cite a downturn in commissions as the leading factor. For brokers to consider enrolling consumers into ACA coverage, they need assurance from the payer community that they will be accurately compensated. In this whitepaper, we examine Softheon’s solution for assisting payers calculate and deliver their brokers’ commissions.

Whitepaper: 1115 waivers: key takeaways from Indiana and Michigan


September 28, 2017


This paper provides an analysis of how the Section 1115 waiver was utilized in Indiana and Michigan to modify and expand their respective Medicaid programs. In addition to the analysis, the paper will also provide the key takeaways or most important findings from each state’s implementation. These key tenets can help other states that are still planning how to proceed with a Section 1115 waiver.

The Medicaid administration cloud


August 15, 2017


With the Affordable Care Act (“ACA”) and the implementation of Medicaid Information Technology Architecture (MITA) 3.0, both blue and red states are transforming their programs through implementing unique approaches. This paper provides an in-depth analysis on how and why the United States’ Medicaid programs are undergoing major policy and technological shifts.

Softheon broker & employer ‘value add’ functionality


June 29, 2017


This paper focuses on four specific features within Softheon’s Marketplace shopping platform, designed explicitly for ease of use for Brokers and Employers/Employees alike. It provides an overview of: Softheon’s decision support, co-Browsing, enrollment and rating options and; broker reporting and analytics dashboard.

HIX 2.0: no need to "rip and replace" existing investments to ensure success in ACA marketplaces


April 20, 2017


Service-oriented architecture (SOA) based enterprise information and business process integration frameworks have emerged as the preferred solution for breaking through these silos and unlocking the value of information. This paper will examine the basic premises underlying SOA and describe how frameworks, such as those from Softheon, and service adapters can help organizations realize the benefits of SOAs.

What to consider when offering HSAs and HRAs


April 20, 2017


While Health Savings Accounts (HSAs) and Health Reimbursement Arrangements (HRAs) have long been argued by thought leaders as the solution to rising healthcare costs, we are now seeing the potential for them to become a primary component of the American healthcare payer system. This whitepaper discusses some of the attractive components of HSAs and HRAs for employers and employees alike.

Private Exchanges: Targeting Employer Needs with Consumer-Driven Approaches


June 14, 2016


With the ever-growing demands and expectations of today’s consumers, adapting Consumer-Driven Health Plans (CDHPs) is becoming increasingly common. Private exchanges allow for increased transparency, providing consumers and employers with choice-driven defined contribution benefit programs. This trend of designing emerging technologies to provide consumer-oriented experiences is prevailing as the new industry standard.

Payment Reform & The Shift Towards The Value Based Model


May 25, 2016


Rewarding volume, high cost, and high margin services, rather than value, the traditional fee-for-service payment method has proven to be an unsustainable payment approach. In this whitepaper, we examine how costs are projected to continually lessen with national payment reform efforts that have set out to implement a new payment model.

Exchange Operator - A New Model for Marketplace Operations and Information Technology


April 14, 2016


Now that federal grants authorized by the Affordable Care Act (ACA) no longer subsidize states for Marketplace operations and information technology (IT), states that run their own health insurance exchanges are feeling budgetary and political pressure to find the most efficient ways to do so. At the same time, a new field of vendors – “Exchange Operators” - that specialize in IT services to health insurers and exchanges has emerged. In this paper, Day Health Strategies, Health Management Associates (HMA) and Wakely Consulting Group set forth the rationale for states to consider.

Personalize, Engage, and Empower: The Consumerization of Healthcare


March 23, 2017


The U.S. healthcare market continues to evolve. To deliver on your goals and outcomes, consumer-centric value chains and actionable insights that shape the future of healthcare services are inevitable. This infographic highlights this transformation and its influence on healthcare and consumer experiences.

How U.S. healthcare payers can optimize costs by choosing the best core administration vendors


December 1, 2017


Cost cutting and application portfolio rationalization are top of mind for Gartner healthcare payer CIOs. The insights gleaned from Gartner's most common core administration inquiries can help guide your member enrollment, claim payment and premium billing modernization efforts.

What does the future hold for blockchain as a digitalized platform for healthcare payers?


August 24, 2016


As Blockchain technology emerges, it is important to understand how it can deliver unique benefits to health plans, healthcare providers, and government agencies across the health insurance landscape. This whitepaper explores the benefits and opportunities that blockchain has presented for healthcare payers.

Provider sponsored insurance plans expand membership


October 15, 2016


Health systems are pursuing new opportunities in health insurance that promise the delivery of competitive advantages. Learn how providers can expand membership and strengthen bottom lines by entering the insurance business as a PLHP.

Can provider-sponsored health plans add value?


April 26, 2016


With competition in full swing, providers are taking new measures to ensure financial and competitive stability in the marketplace. Through creating and offering their own health insurance coverage, providers are finding themselves taking advantage of the value based payment model, while securing a lucrative future where risk is mitigated. Learn more about the how provider-sponsored health plans are revolutionizing value based care.