Product talk: Lighthouse

Product talk: Lighthouse

A modernized platform that allows carriers to submit tickets for updates, production processes, operations, and project changes has finally been built. We are excited to introduce Lighthouse, Softheon’s support product that allows our carriers to connect with us around the clock to resolve issues as quickly as possible. 

Here’s how Lighthouse works: 

The Lighthouse portal allows clients to submit a ticket to the Client Success team for production challenges regarding any Softheon product. Reporting an issue involves filling out a detailed ticket that generates an email confirmation with your task tracker ID number that corresponds with the issue assented. Clients can view their items on a tracker and can review current status updates and next steps. Softheon understands our clients are frequently traveling and would benefit from a simple, streamlined problem resolution system. 

At Softheon, our main priority is to better serve our clients every day, Lighthouse allows us to enhance our business to consumer relationships by letting your voice be heard. The product’s exclusive features permits continuous communication to allow for a quicker resolution when it matters. Each client will have their own unique portal to submit tickets and track all operational progress.  

For more information on Project Lighthouse, please email us at info@softheon.com

The views and opinions expressed by the authors on this blog website and those providing comments are theirs alone, and do not reflect the opinions of Softheon. Please direct any questions or comments to research@softheon.com

Amanda Wolfer

Amanda is the Senior Digital Strategist at Softheon. She works closely with the Marketing team to develop and maintain Softheon’s blog and social media presence. She received her bachelor’s degree in English Language & Literature and Organizational Communication from SUNY New Paltz in New Paltz, New York.

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