Member Services

Empower member service representatives with the tools needed to provide consumers with a "no wrong door" customer experience.

Member Services

Softheon Member Services' major features include:

  • Interface in real-time with the ability to transfer inquiries between HIMs and health plan call centers
  • Provide online help and educational materials with our Knowledge Management System (KMS)
  • Provide real-time guidance and navigation to help and enable live customer service features
  • Support a user-friendly, web-based and self-service platform founded on principles of UX 2014
  • Integrate with IVR to provide online support to all members via a range of web browsers and mobile applications
  • Provide member correspondence, online chat and phone call assistance by utilizing our proven customer service software module

Opportunities and Benefits

  • Develop brand identity and expand market share by informing and educating healthcare members
  • Provide customized support to multiple categories of users to present relevant information in the most useful format
  • Understand health insurance choices by personally assisting members
  • Understand market demand of healthcare members by facilitating feedback through multiple mechanisms