Customer Support & Service
Govern your organization's Customer Support & Services center with rules-driven business processes that are essential for increased First-Call Closures, self-service member and provider empowerment.
Fully integrated Customer Support & Services (CSS) Interactive Web Response and Web Content Management capabilities provide the ability to support members through an innovative website that can be updated in real-time.
Additional benefits of the Softheon Customer Support & Service include:
- Increase first-call closure rates and provides an interactive way for members to access real-time information through the web
- Save costs related to pulling data together from disparate systems for audits, governmental, and professional organization reporting
- Provide information for timely decision making related to CSS cases and the same time, affords a single platform for other enterprise initiatives
- Allow for improved accountability by implementing auditing and tracking of Member Encounters and Documents
- Eliminate the need for expensive off-site storage of billing-related documents
- Allow for improved access to any customer related information
- Significantly decrease the search and find time for documents.
- Provide opportunity to institute off-shore or remote processing from anywhere that an internet connection is available
- Replace existing content repositories with Softheon Content & Business, resulting in decreased dollars required for storage of electronic verses paper documents